01Introduction
IMACA (“IMACA”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit imacagroup.com (the “Site”), contact our trade desk, or do business with us as a buyer, supplier or partner.
By using the Site or sharing information with us, you acknowledge that you have read and understood this Privacy Policy.
02Information we collect
We only collect information that we need to respond to enquiries and run our trade relationships.
- Contact details — name, company, job title, email address, phone and WhatsApp number.
- Business information — company registration, import licences, delivery addresses, product requirements, order volumes and destination markets.
- Transaction records — quotations, purchase orders, invoices, shipping and payment documentation.
- Communications — the content of emails, calls and messages you exchange with our team.
- Technical data — IP address, browser type, device information and pages visited, collected automatically when you use the Site.
03How we use your information
- To respond to enquiries, prepare quotations and manage pre-order allocations.
- To process, ship and document orders, including halal, health and export certification.
- To comply with customs, food safety, traceability and other legal obligations.
- To send market updates and trade programme information, where you have agreed to receive them.
- To maintain the security of the Site and improve how it works.
04Legal basis for processing
Where data protection law requires a legal basis, we rely on one or more of the following: the performance of a contract with you or your company; our legitimate interests in running and growing an international meat trading business; compliance with legal obligations; and your consent, which you can withdraw at any time.
05Sharing your information
We do not sell personal information. We share it only where necessary with:
- Producers, processing plants and cold stores involved in fulfilling your order.
- Freight forwarders, shipping lines, customs brokers and logistics providers.
- Certification bodies, laboratories and government authorities, where required for export or import.
- Banks, insurers and payment providers.
- Professional advisers and IT service providers who support our operations under confidentiality obligations.
06International transfers
Because we trade between producing regions and the GCC, your information may be transferred to and processed in countries other than your own. When we do so, we take reasonable steps to ensure it remains protected in line with this Privacy Policy and applicable law.
07Data retention
We keep personal information only for as long as needed for the purposes described above. Trade, shipping and financial records are generally retained for the period required by commercial, tax and food traceability rules, after which they are securely deleted or anonymised.
08Data security
We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
09Your rights
Depending on where you are located, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information, where we have no legal reason to keep it.
- Object to or restrict certain processing, including direct marketing.
- Receive a copy of your information in a portable format.
To exercise any of these rights, email info@imacagroup.com or call +54 11 2498 2801.
10Cookies
The Site uses only essential technical cookies and similar technologies needed for it to function and load correctly, such as web fonts. We do not use advertising cookies. You can control cookies through your browser settings.
11Children's privacy
The Site and our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 16.
12Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be highlighted on the Site.
13Contact us
If you have questions about this Privacy Policy or how we handle your information, email info@imacagroup.com or call +54 11 2498 2801.
Talk to our trade desk
If anything in this document is unclear, get in touch and we will get back to you.